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Q: What is your returns policy?
A: Merchandise may be returned in new (mint) condition within 15 days of
receipt (we allow for reasonable delays caused by shipping time) for a full refund or credit (less shipping/handling) . Some items
classified as “Special Order” require a 15% restocking fee. Any
product that is non-returnable will state so in the product description or
the purchaser will be notified of this in advance of shipment.
Q: What are the conditions under which I may return merchandise to Island
Eyepiece And Telescope Ltd.?
A: 1. We must receive the returned merchandise within 15 days of the date
you received it, we allow for reasonable delays caused by shipping time.
2. All items must be in new (mint) condition. Returned items
can not show evidence of use or wear, dirt, or blemishes of any kind.
3.
Merchandise must be returned in its original packaging and should include all
supplied materials — instructions, warranty cards, original accessories,
hardware, and any software provided.
4. Merchandise must be securely packaged
and insured for the full retail value. Island Eyepiece And Telescope Ltd. is not responsible for
lost or damaged packages. Return shipping costs are the responsibility of the
customer. You will receive a full refund or credit (less shipping and handling)
if all the above conditions are met.
Q: Do I need the receipt or invoice to return product to Island Eyepiece
And Telescope Ltd.?
A: Please contact Island Eyepiece And Telescope Ltd. for a Return Authorization Number and
shipping instructions before you ship the product.
Q: What happens if I receive an incorrect or damaged order?
A: Please contact Island Eyepiece and Telescope Ltd. for instructions.
Contact Island Eyepiece And Telescope Ltd. sales@islandeyepiece.com
Or call 250-743-6633
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